Frost & Sullivan applauds Veryx with Global Customer Value Leadership Award 2014 for its Flagship SAMTEST Carrier Ethernet Testing solution.
MOUNTAIN VIEW, Calif., August 5, 2014 /PRNewswire/ — Based on its recent analysis of the Carrier Ethernet testing market, Frost & Sullivan recognizes Veryx Technologies with the 2014 Global Frost & Sullivan Award for Customer Value Leadership in Carrier Ethernet testing. The company’s recent focus on developing strong expertise in Metro Ethernet Forum (MEF) conformance testing resulted in SAMTEST, an innovative testing product. The multiple benefits of this test solution, in terms of features, rapid return on investment (ROI), and timely testing and diagnostics of network issues, has made SAMTEST one of the most desired solutions for Carrier Ethernet testing. In addition to SAMTEST, Veryx also offers a suite of legacy testing solutions that boasts more than 500 licenses in the global market.
SAMTEST is targeted at service providers offering business Ethernet services, mobile backhaul services and wholesale access services to enterprises and other customers. It offers test and measurement based on MEF CE 2.0, ITU-T Y.1564 and ITU-T Y.1731 standards, enabling carriers and service providers to ensure network reliability before the roll-out and reduce the "mean time to repair" after the roll-out.
SAMTEST addresses the various needs of service providers during service design and activation, monitoring, and troubleshooting. Additionally, cloud service providers can use it to make their network services meet customer expectations and help enterprises with network performance when migrating to cloud-based infrastructure.
"With SAMTEST, Veryx has been able to drastically reduce the time and effort required to manage Ethernet circuits," said Frost & Sullivan Sr. Research Analyst, Olga Shapiro. "The product can also be used by service providers offering data center co-location services to meet their customer service level agreements (SLAs)."
As carriers continue to offer services and circuits to more customers, the equipment and configurations they use tend to vary. Hence, these carriers have to make sure that they offer the same configurations and quality of service for which they were certified. A solution like SAMTEST, which verifies the MEF E-Access requirements, would be of immense value to the wholesale providers in this scenario. The partnering nature of these services, wherein a customer circuit could originate and terminate in multiple carrier territories, requires precision in continuous circuit architecting to ensure customer satisfaction and quick resolution of circuit problems. SAMTEST allows wholesale access providers that sell the circuits to their partners to demonstrate each of their circuit SLAs.
An ROI period of approximately three months and an ability to reduce customer time and efforts in managing Ethernet circuits by almost 80 percent have significantly enhanced the solution’s value. Additionally, SAMTEST can gather measurements from the network’s existing equipment and provide the required insight without the need for any additional hardware installation. To further improve the ownership experience of its customers, Veryx offers timely and efficient technical assistance services all over the world through both phone and email.
"Further to its objective of developing innovative products, the company also encourages a strong customer-focused work culture," noted Shapiro, Frost & Sullivan. "This has enabled it to offer world-class customer support services, which, in turn, has significantly contributed to the high loyalty enjoyed by the company across its global customer base."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.