Customers can order DBS QR Gift cards easily via new Click and Deliver service on digibot; stand a chance to win a Tesla Model 3 and earn cash back
Exclusive credit/debit card deals and cash rebates to help customers manage rising costs and expenses
Singapore, 27 Dec 2022 – DBS/POSB is bolstering its Chinese New Year (CNY) ‘phygital’ gifting services and rewards for customers to usher in the Year of the Rabbit. This coming CNY, customers will be able to:
More seamlessly order their DBS QR Gift cards (QR AngBaos) via the bank’s digibot service and have them delivered to their doorsteps before CNY,
Stand a chance to win a Tesla Model 3, among other new rewards such as cash rebates, should they switch to QR Gift and other DBS/POSB digital transactions,
Obtain new and ‘Fit-for-Gifting’[1] notes (Fit notes) at 72 pop-up ATMs in DBS/POSB self-service branches and community centres[2], up from 64 ATMs this year. These pop-up ATMs are in addition to the current network of over 1,200 DBS/POSB ATMs where customers can withdraw cash round-the-clock,
Get more options to choose the quantity of notes they want to reserve in SGD 10 and SGD 50 dollar note denominations. For example, customers can now reserve notes in batches of SGD 100, up to SGD 500.
Jeremy Soo, Managing Director and Head of Consumer Banking Group (Singapore), DBS Bank, said, “It is particularly heart-warming when generations reunite to celebrate culture and tradition. Chinese New Year is symbolic of this, and we are especially heartened that our ‘phygital’ and eco-friendly gifting solutions can cater to our customers’ needs during this special occasion. As we continually innovate to enhance customer experience, we remain committed to preserving the values, customs, and time-honoured traditions that our customers hold dear.”
DBS digibot – easier, more seamless Click and Deliver service for DBS QR Gift
The complimentary DBS QR Gift order and delivery service for both DBS/POSB and non-bank customers is back by popular demand – now enhanced for a simpler and smoother ordering process via the bank’s chatbot, digibot. From now till 12 January, customers can simply place their orders within a few clicks on digibot and the cards will be mailed to them for free by 20 January. To place an order for DBS QR Gift cards, please visit: https://go.dbs.com/sg-qrgift
DBS QR Gift cards will also be available at all DBS/POSB full-service branches and pop-up ATMs, and at all Sheng Siong outlets from 5 January.
Customers have increasingly been switching to the bank’s digital gifting solutions, DBS QR Gift (QR AngBao) and eGift (eAngBao), due in part to the continual enhancements over the years that have made digital gifting more convenient and accessible.
In CNY 2022, customers gifted SGD 100 million in angbaos through DBS QR Gift, six times the amount in 2019 when DBS QR Gift was first launched. In the same period, the number of QR Gifts redeemed tripled. Customers are also increasingly comfortable with exchanging eGifts, with the average amount per eGift continuing to rise some 15% year-on-year to SGD 68 in 2022. Employers too are increasingly going digital during CNY – 73 companies gifted their employees DBS QR Gift cards in 2022, which was double that of the year before.
Companies that have pledged to gift their employees and other stakeholders DBS QR Gift cards for CNY 2023, have loaded more than 56,000 cards to date, which is more than double the cards loaded for CNY 2022. For instance, Ng Nam Bee Marketing is currently running a sure-win cash lucky draw, where customers can win a DBS QR Gift card – with values loaded in ranges from SGD 1 to the grand prize of SGD 3,888 per card – with every purchase of a packet of Flying Man Fragrant Rice. Prizes will have to be redeemed via DBS PayLah! or PayNow by 28 February 2023.
Go phygital/digital, win a Tesla Model 3 and earn cashback
To reward customers who choose to go green and switch to digital transactions or go cash-free this CNY, the bank will be giving away one Tesla Model 3 car to a lucky winner of the DBS Cashless Lucky Draw.
From 3 January to 31 March, DBS/POSB customers will be able to earn lucky draw chances when they use DBS QR Gift card, DBS eGift, or DBS Remit[3]. 50 additional bonus chances will be awarded to customers who do not make any cash withdrawals in the same calendar month, while those with a DBS Multiplier account can earn double the number of chances when they do not withdraw cash, as well as make qualifying DBS QR Gift, eGift or DBS Remit transactions. The lucky draw will be conducted on 28 April 2023. For more information, please visit: https://go.dbs.com/sg-qrgift
In addition, 1,000 eligible users who obtain the highest transaction counts of DBS QR Gift and eGift from 3 January to 5 February will stand to earn SGD 18 cashback.
New and ‘Fit-for-Gifting’ notes available at more touchpoints
This year, customers will be able to withdraw new notes and Fit notes[4] at 72 pop-up ATMs – up from 64 ATMs last year – across 47 locations. This service will be available from 10am to 10pm daily from 5 January to 20 January, and 10am to 1pm on 21 January (eve of CNY). POSB service ambassadors will be on hand at all 47 locations to assist customers during operational hours, and each customer will be limited to three withdrawals of new and Fit notes throughout this period.
DBS/POSB’s pop-up ATM map locator (https://www.dbs.com/pop-up-atm/index.html) provides location details of all pop-up ATMs. Come 5 January, it will also provide updates on estimated queue times at each location. Customers are encouraged to refer to this map when planning their trip to avoid crowded locations.
More amount options available via online reservation
This year, the bank is enhancing its online reservation and notes collection services, in response to customer feedback. Customers who reserve their notes online can now access more options to reserve SGD 10 and SGD 50 dollar note denominations in batches of SGD 100, up to SGD 500[5]. To better cater to seniors who reserve their notes online, five collection slots will be set aside for them every hour per DBS/POSB full-service branch, during branch operating hours.
Aligned with the nation’s ongoing efforts to safeguard the health and safety of those who may be more vulnerable to Covid-19, new and Fit notes withdrawal and exchange services via walk-in visits at branches will be restricted to customers aged 60 and above, and customers with disabilities.
All other customers will need to first book a slot via DBS’ notes reservation system online indicating their preferred branch, date and time of collection, as well as quantity of QR Gift cards and new and Fit notes in respective denominations. Two reservation and collection windows will be available this year and each customer will only have one reservation slot throughout CNY. To reserve a slot,
Celebrate CNY with peace of mind amid rising costs and expenses
In light of rising costs and expenses due to persistent inflation[6] and the increase in Singapore’s goods and services tax (GST) rate to 8 per cent starting 1 January 2023, DBS/POSB will be extending its suite of DBS PayLah!, POSB Everyday Card and PAssion POSB Debit Card deals and cash rebates on everyday essentials such as groceries, utilities and transport, till 31 January 2023.
“We understand that the rising cost of essentials may dampen the festive mood for many. Encouraged that our customers have benefitted from the slew of offerings rolled out over the past few months to help manage growing expenses due to inflation, we now want to continue enabling more customers with options that can help them save as they spend on essentials, so that they can celebrate a worry-free CNY,” Soo adds.
In the bank’s continued support for children and families in need, POSB will also be organising its first charity drive at the annual River Hongbao. POSB will donate SGD 5 for every selfie taken with the God of Fortune and posted on participants’ personal social media Facebook and Instagram public accounts[7], with the hashtag #NeighboursDoGood. With the public’s participation, POSB aims to raise and donate SGD 50,000 by the end of the event on 28 January 2023.
Source: DBS Bank