Optus will cut up to 480 jobs as part of a restructure of its consumer and enterprise divisions in an attempt to trim costs for “sustainable growth”.
The telecommunications company has announced a “number of roles” no longer will be available as the company reshapes various businesses within its consumer and enterprise divisions, including Optus Business, Wholesale and Satellite.
“These changes require Optus to reshape its workforce with the skills required in an increasingly digital world and to invest in the capabilities required to bring ideas to market more quickly,” Optus said on Monday.
Workers at the Optus campus in Macquarie Park in Sydney. Photo: Brendan Esposito
“As a result, Optus is proposing to make a number of roles redundant. Optus will consult directly with affected employees to explore ways to mitigate the impact of these changes, including redeployment opportunities.”
It is understood that the upper limit for job cuts is 480. Optus has identified several redeployment opportunities for affected staff. Redeployments will impact on the final redundancy number.
“These changes will see the creation of a new customer service model which involves simplifying Optus’ billing and customer care systems, reducing customer hand-offs, and ensuring customers get a more consistent experience, no matter how they choose to engage with us or how many accounts they have with Optus,” Optus said.
“It will also enable our in-store, online and tele-sales teams to collaborate more effectively, ultimately making it easier for customers to talk to us.”
The job losses will be booked in Optus’s first-quarter results.
The announcement comes amid fierce competition between Optus, Telstra and Vodafone Australia.
Telstra has 16.9 million mobile customers, compared with 9.37 million at Optus and 5.44 million at Vodafone Hutchison Australia.
Optus, which is owned by Singapore-based Singtel, hopes to lure customers by offering content. The telco has agreed to spend $189 million over three years for exclusive rights to the English Premier League.