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Parker Aerospace : Opens Second Global Customer Response Center (CRC) in Singapore

by January 8, 2018 General

Second in-region customer support center serves commercial airline
customers from Singapore as part of a “follow the sun” strategy

Parker Aerospace, a business segment of Parker Hannifin Corporation
(NYSE:PH), the global leader in motion and control technologies, today
announced the opening of its second global Customer
Response Center
(CRC) in Singapore. Located inside Parker’s existing
customer support operation at 45 Changi North Crescent, Singapore, the
new CRC location provides worldwide customer support to its maintenance,
repair, and overhaul (MRO) customers – 24 hours a day, seven days a
week, 365 days a year.

The value of Parker Aerospace’s service for customers will be further
strengthened with additional local insight to speed the handling of
technical, business, and service calls requiring immediate attention.
The CRC will provide around-the-clock material, logistic, and technical
support for aircraft on the ground (AOG), spare part quotations, and
management of Parker’s worldwide parts pooling network.

Parker’s first global CRC opened in Irvine, California, in October 2015.
The new Singapore CRC is designed to work in conjunction with the
Irvine-based CRC, where only one CRC will be active at any one time in a
“follow the sun” strategy. Today, Parker’s customers worldwide can
contact either of the customer response centers using the same phone
numbers, email, or live chat at any time:

With this expansion, customers of Parker Aerospace will have their
issues resolved real-time by local staff who are most familiar with
customer and regional support needs. The CRCs based in Singapore and
Irvine are part of CSO’s Parker360 initiative to keep aircraft
continuously healthy, around the clock and around the globe. In addition
to 24/7/365 accessibility, Parker’s global pooling inventory allows for
efficient delivery of needed parts for customers. With pooling centers
located in Asia, the Middle East, Europe, and the Americas, customers –
no matter where they are – have access to the parts they need.

“The opening of the second CRC in Singapore literally expands our
customer service to provide more local insight and potentially faster
resolution of issues,” said David Sawdey, the director of global
services for Parker’s Customer
Support Operations
(CSO). “With the two CRCs working together our
customers will have their inquiries addressed and resolved quickly, no
matter where they are located in the world.”

About Parker Aerospace. Parker Aerospace is a global leader in
the research, design, integration, manufacture, certification, and
lifetime service of flight control, hydraulic, fuel and inerting, fluid
conveyance, thermal management, lubrication, and pneumatic systems and
components for aerospace and other high-technology markets. The company
supports the world’s aircraft manufacturers, providing a century of
experience and innovation for commercial and military aircraft.

About Parker Hannifin. Parker Hannifin is a Fortune 250 global
leader in motion and control technologies. For 100 years the company has
engineered the success of its customers in a wide range of diversified
industrial and aerospace markets. Learn more at
or @parkerhannifin.